Business support

Accounts and billing

Small business account

Small business account

Manage your account, billing and invoices and learn about your discounts

Commercial account

Commercial account

See how to manage your account, keep it safe and update your information

Commercial billing

Commercial billing

Find answers to questions about payments, invoices and cancellations

Shipping and mailing

Parcel pickup

Parcel pickup

See how to request or cancel a pickup, do ecommerce integration and get refunds

Package redirection

Package redirection

Learn how to access package redirection, view service eligibility and solve issues

Deliver to a post office

Deliver to a post office

Get help with ecommerce integration, creating shipping labels and more

Intelligence 360

Intelligence 360

Get started with Intelligence 360, track your items and create reports

Manage Returns

Manage Returns

Get started with the Manage Returns tool and get answers to FAQ

EST 2.0

EST 2.0

Get technical tips and support for our free desktop shipping software, EST 2.0

Lettermail

Lettermail

Learn how to get started creating, preparing and sorting Lettermail

Publications mail

Publications mail

Learn how to create, prepare and deposit Publications Mail

Business Reply Mail

Business Reply Mail

Find guides and templates and get help using or cancelling Business Reply Mail

Marketing

Neighbourhood Mail

Neighbourhood Mail

Get support preparing Neighbourhood Mail and solving issues

Postal Code Targeting

Postal Code Targeting

Learn about creating an order, vendors, prices, using data and best practices

Personalized Mail

Personalized Mail

Review qualifications and best practices and get help preparing your order

Precision Targeter

Precision Targeter

Access video tutorials and learn how to use the tool and set delivery routes

EST

EST

Learn how to use the EST online mailing tool for small to mid-sized businesses

Mail design and preparation

Mail design and preparation

Get help designing, preparing and depositing Machinable Mail

Other products and services

Address accuracy

Address accuracy

Learn how to address mail accurately and how the program impacts your business

Customers on the move

Customers on the move

Learn how to use the NCOA Mover Data service to clean your data

AddressComplete

AddressComplete

Resolve common questions and issues and get help installing AddressComplete

Handling restricted items

Handling restricted items

Understand guidelines for promoting and shipping restricted items

Additional resources